◎ CASE / 009◎ AI AGENT◎ KR◎ 2025◎ SHIPPED
Delivery FranchisePOWERED BY CREWLESS
Voice Order Agent
Voice Order Agent
ROLE
AI Agent Design & Build
PERIOD
2025
MARKET
KR
HEADLINE
24/7 · Unmanned support
(01) Challenge · The problem
“Starting point”
During peak hours, delivery franchise stores struggle to handle cooking and phone orders at the same time. A missed call is a lost order, and overnight or during staffing gaps the phone channel simply shut down.
(02) Solution · How we solved it
“Approach”
Calls come in through Twilio, speech is transcribed via STT, and GPT-4 carries the conversation through menu confirmation, options, and delivery address before responding naturally via TTS. Completed orders flow to the store automatically, closing the loop without staff involvement.
(03) System · How it runs
Running on the engine.
INTAKE
PHONE · VOICE
CREW
LESS
LESS
ORCHESTRATOR
STT AGENT
SPEECH INTAKE
ORDER AGENT
MENU DIALOG
TTS AGENT
VOICE REPLY
>pipeline · voice-order-agent · production▌● IN PRODUCTION
Runtime log · Sample run
▌
(04) Outcomes · Results
Proven by numbers.
24/7
Unmanned support
The phone ordering channel stays open around the clock.
Auto
Order capture & relay
Orders confirmed on the call are relayed to the store automatically, with no re-entry needed.
0
Channel downtime
The phone line has no closed hours, even overnight or at peak.
(05) Stack · Tools used
Trusted tools only.
01 · AI
- ▸GPT-4
- ▸TTS/STT
02 · Telephony
- ▸Twilio
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