◎ CASE / 003◎ AI AGENT◎ KR◎ 2024◎ SHIPPED
Trade IntermediaryPOWERED BY CREWLESS
Email Triage Agent
Email Triage Agent
500+ emails/day sorted into urgent/normal/spam + template reply drafts.
ROLE
AI Agent Design & Build
PERIOD
2024
MARKET
KR
HEADLINE
-70% · Email processing time
(01) Challenge · The problem
“Starting point”
In trade brokerage, more than 500 emails arrive daily, with urgent inquiries buried among routine mail and spam. Staff spent significant time just triaging the inbox, and there was a constant risk of urgent requests slipping through.
(02) Solution · How we solved it
“Approach”
Incoming mail is ingested in real time via the Gmail API, and Claude classifies each message as urgent, normal, or spam inside an n8n workflow. Template-based reply drafts are generated automatically at classification time, so staff only need to review and send.
(03) System · How it runs
Running on the engine.
INTAKE
EMAIL · GMAIL
CREW
LESS
LESS
ORCHESTRATOR
CLASSIFY AGENT
URGENT TRIAGE
DRAFT AGENT
TEMPLATE REPLY
>pipeline · email-classification-agent · production▌● IN PRODUCTION
Runtime log · Sample run
▌
(04) Outcomes · Results
Proven by numbers.
-59%
Email processing time
Automated triage and drafting sharply cut the time spent working through the inbox.
24/7
Always-on triage
Mail arriving outside business hours is classified immediately, so each morning starts with an organized inbox.
Auto
Reply drafting
Template drafts matched to each mail type are prepared automatically, leaving staff to review and send.
(05) Stack · Tools used
Trusted tools only.
01 · AI
- ▸Claude API
02 · Automation
- ▸n8n
- ▸Gmail API
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START / FREE CONSULT · NDA OK