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JP Mid-size DistributorPOWERED BY CREWLESS

Retail & Logistics Ops LLM

Retail & Logistics Ops LLM

An LLM wired to internal inventory, orders, and CS data — a ongoing contract covering post-build development and operations.

ROLE
Custom LLM Build · Core-system Integration
PERIOD
구축 6주 + 운영 계약
MARKET
JP
HEADLINE
24/7 · Ops queries automated
(01) Challenge · The problem
Starting point

Inventory, order, and CS data lived in separate core systems, so every operational question meant staff hopping between screens to check. Queries came around the clock, but people were only available during business hours.

(02) Solution · How we solved it
Approach

We built an LLM connected to internal inventory, order, and CS data, using an ontology and RAG to answer operational queries with grounded responses. n8n integrates it with core systems so it slots straight into daily workflows. After the build, a ongoing contract covers further development and operations.

(04) Outcomes · Results

Proven by numbers.

24/724/7
Ops queries automated
Grounded answers regardless of the hour
3-in-13-in-1
Data unified
Inventory, orders, and CS behind one interface
RAGRAG
Grounded answers
Cites the internal data sources
Ongoing opsOngoing ops
Post-build contract
Continuous model covering dev and operations
(05) Stack · Tools used

Trusted tools only.

01 · LLM/Model
  • Private LLM
  • Local embeddings
02 · Data/RAG
  • RAG
  • Ontology
  • Inventory / order / CS index
03 · Infra/Security
  • Core-system Integration
  • n8n
  • Access control
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