◎ CASE / 011◎ AI AGENT◎ JP◎ 2024◎ SHIPPED
JP E-commerce Co.POWERED BY CREWLESS
JP Customer Chat Bot
JP Customer Chat Bot
ROLE
AI Agent Design & Build
PERIOD
2024
MARKET
JP
HEADLINE
24/7 · JP language support
(01) Challenge · The problem
“Starting point”
In Japanese e-commerce, support quality is trust itself. Polite, natural Japanese is non-negotiable, yet inquiries arrive around the clock, and covering nights and weekends with human CS staff alone was cost-prohibitive.
(02) Solution · How we solved it
“Approach”
A chat widget built with Next.js embeds into the store, where Claude responds to inquiries in natural, polite Japanese. Product and order data plus conversation history live in Supabase, enabling consistent, context-aware responses.
(03) System · How it runs
Running on the engine.
INTAKE
CHAT · WEB
CREW
LESS
LESS
ORCHESTRATOR
INTENT AGENT
QUERY PARSE
ANSWER AGENT
KEIGO RESPONSE
>pipeline · japan-customer-chat · production▌● IN PRODUCTION
Runtime log · Sample run
▌
(04) Outcomes · Results
Proven by numbers.
24/7
JP language support
Natural Japanese-language support runs at all hours, independent of business hours.
Auto
Inquiry handling
The bot reads intent and generates context-appropriate answers automatically.
0
Overnight coverage gaps
The chat channel has no closed hours, even late nights and weekends.
(05) Stack · Tools used
Trusted tools only.
01 · AI
- ▸Claude API
02 · App & Data
- ▸Next.js
- ▸Supabase
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START / FREE CONSULT · NDA OK