◎ CASE / 025◎ AUTOMATION◎ KR◎ 2023◎ SHIPPED
GuesthousePOWERED BY CREWLESS
Airbnb Host Automation
Airbnb Host Automation
ROLE
Automation Workflow Design & Build
PERIOD
2023
MARKET
KR
HEADLINE
24/7 · Response automation
(01) Challenge · The problem
“Starting point”
Guesthouse inquiries and check-in questions arrive around the clock. Slow replies late at night hurt guest experience and review scores, yet staffing for constant response is unrealistic for a small operation.
(02) Solution · How we solved it
“Approach”
A Make scenario listens to Airbnb messages and booking events and sends context-aware replies automatically. At check-in it issues a per-guest door code through the smart lock API and delivers instructions; the code expires after checkout.
(03) System · How it runs
Running on the engine.
INTAKE
BOOKING · MESSAGES
CREW
LESS
LESS
ORCHESTRATOR
REPLY AGENT
GUEST MESSAGES
CHECKIN AGENT
LOCK CODE
STAY AGENT
TIMELINE EVENTS
>pipeline · airbnb-host-automation · production▌● IN PRODUCTION
Runtime log · Sample run
▌
(04) Outcomes · Results
Proven by numbers.
24/7
Response automation
Instant automated replies to guest messages at any hour
Auto
Door code issuing
Smart lock codes issued automatically per stay, expiring after checkout
0
Missed messages
No gaps in guest communication, even overnight
(05) Stack · Tools used
Trusted tools only.
01 · Platform
- ▸Airbnb API
02 · Automation
- ▸Make
03 · IoT
- ▸Smart Lock API
▸ Related · AUTOMATIONALL PROJECTS →
START / FREE CONSULT · NDA OK