◎ CASE / 022◎ AUTOMATION◎ KR◎ 2024◎ SHIPPED
F&B FranchisePOWERED BY CREWLESS
Review Aggregator
Review Aggregator
ROLE
Automation Pipeline & Dashboard Build
PERIOD
2024
MARKET
KR
HEADLINE
4 channels · Channels unified
(01) Challenge · The problem
“Starting point”
Customer reviews for the F&B franchise were scattered across four channels including NAVER and Coupang, forcing staff to log into each one separately. With no unified view, responses to negative reviews were inconsistent from channel to channel.
(02) Solution · How we solved it
“Approach”
An n8n workflow collects reviews from four channels, including the NAVER and Coupang APIs, consolidates them in Supabase, and surfaces everything on a single dashboard. The team now monitors every channel from one screen.
(03) System · How it runs
Running on the engine.
INTAKE
CRON · CHANNEL POLL
CREW
LESS
LESS
ORCHESTRATOR
COLLECT AGENT
REVIEW FETCH
MERGE AGENT
DEDUPE UNIFY
BOARD AGENT
DASHBOARD SYNC
>pipeline · review-aggregator · production▌● IN PRODUCTION
Runtime log · Sample run
▌
(04) Outcomes · Results
Proven by numbers.
3 channels
Channels unified
Reviews from four channels now live in one dashboard.
24/7
Continuous collection
Reviews are collected around the clock with no per-channel logins.
0-click
All-channel view
One dashboard screen shows every channel's reviews instantly.
(05) Stack · Tools used
Trusted tools only.
01 · Automation
- ▸n8n
02 · Integrations
- ▸NAVER API
- ▸Coupang API
03 · Data
- ▸Supabase
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